|Sold goods can always be returned, rules consumer forum in Mumbai
Gratuity rows fall under purview of consumer forums
Forum tells travel portal to refund Rs 90,000
Gulf Air asked to pay Rs 20 lakh to man who lost job
Airline told to pay Rs 3 lakh for boarding pass goof
Late delivery costs postal dept Rs 50k
Non-speaking order can’t sustain under law:Consumer Commission
Consumer forum penalises Dena Bank for failing to return loan documents
Consumer forum asks courier firm to pay Rs 42,500 for late delivery
Consumer fora can not entertain motor accident claims: NCDRC
Rs 4 lakh for failed sterilization
Shop fined Rs 50 lakh for charging Rs 75 extra on drink
Menstruating woman denied toilet, ‘inhuman’ railways fined
Bank’s clerical error shatters student’s UK dream
Axis Bank told to pay Dipika Rs. 5 lakh for faulty service
Hospital to Pay Rs 2L to Kin of Patient for Deficient Treatment
Record Rs 6cr payout for lift accident in Delhi
Consumer court can help in cooperative issues
Forum orders mobile company to pay Rs 5k to consumer over inflated bills
Sellotape in 7 biscuit packet costs Parle Rs 60,000
Bank penalized for staff’s cancelled cover
SC orders Kolkata hospital to pay Rs 5.96 crore for medical negligence
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Sold goods can always be returned, rules consumer forum in Mumbai Timesofindia.indiatimes.com
Aug 3, 2014
MUMBAI: In an order sure to boost consumer rights, the state consumer commission on Wednesday ruled in favour of a man who took on a clothing showroom for forcing on its customers the illegal condition that “goods once sold cannot be returned or exchanged”.
Gratuity rows fall under purview of consumer forums Timesofindia.indiatimes.com
Jul 19, 2014
MUMBAI: A consumer forum has held that disputes relating to employee gratuity fall within its purview. …
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Forum tells travel portal to refund Rs 90,000 Timesofindia.indiatimes.com
Jun 23, 2014
CHENNAI: Quashing the ‘erroneous’ order of a district forum, the State Consumer Disputes Redressal Commission directed online travel portal, MakeMyTrip to return Rs 90,000 to a senior citizen who had booked a Europe tour package. …
Gulf Air asked to pay Rs 20 lakh to man who lost job Timesofindia.indiatimes.com
Jun 13, 2014
NEW DELHI: Six years after he lost a “well-paying job” in Doha because Gulf Air did not allow him to board their flight as they failed to understand his visa documents because they were in Arabic, a district consumer forum has asked the airline to pay a compensation of Rs 20 lakh to the man. …
Airline told to pay Rs 3 lakh for boarding pass goof Timesofindia.indiatimes.com
Jun 11, 2014
CHENNAI: Four years after officials detained a woman passenger and confiscated her passport at Abu Dhabi airport, because Etihad Airways had entered a wrong name on her boarding pass, a consumer court here asked the UAE flag carrier to pay her compensation of Rs 3 lakh. …
Late delivery costs postal dept Rs 50k Timesofindia.indiatimes.com
Jun 8, 2014
AHMEDABAD: The Gujarat State Consumer Dispute Redressal Commission has upheld the decision of a forum asking the postal department to pay Rs 50,000 to an ex-serviceman for late delivery of his application to the Western Railway Recruitment Cell. …
Non-speaking order can’t sustain under law:Consumer Commission Business-standard.com
May 26, 2014
Delhi State Consumer Commission has set aside a district consumer forum’s order asking an insurance company to settle a claim in a car accident case, saying that it had not given any reason and “a non-speaking order” cannot sustain under the law. …
Consumer forum penalises Dena Bank for failing to return loan documents Dnaindia..com
22 May 2014
The Central Mumbai district consumer redressal forum has penalised Dena Bank after the bank failed to hand over the consumer’s agreement documents even after the complainant repaid the loan amount. The forum directed the bank to hand over the documents and asked it to pay Rs 10,000 as compensation for the mental agony the complainant went through. The forum also asked the bank to pay an additional Rs 2,000 towards litigation cost. …
Consumer forum asks courier firm to pay Rs 42,500 for late delivery Timesofindia.indiatimes.com
May 19, 2014
Papad, biscuits, potato chips and sweets these were the items Mala sent to her daughter in Tianjin, China, by courier. However, by the time her daughter her received the parcel of homemade delicacies, it was just a box of rotten food. …
Consumer fora can not entertain motor accident claims: NCDRC Indiatvnews..com
18 May 2014
New Delhi: The National Consumer Disputes Redressal Commission has granted relief to Rajasthan State Road Transport Corporation (RSRTC) from paying Rs 65,000 to a complainant saying consumer fora do not have the jurisdiction to entertain claims arising out of motor vehicle accidents. …
Rs 4 lakh for failed sterilization Timesofindia.indiatimes.com
May 6, 2014
AHMEDABAD: Inspired by the government slogan of ‘Hum Do, Hamare Do’, 40-year-old Madhu Solanki, a farm labourer, opted for family planning operation. …
Shop fined Rs 50 lakh for charging Rs 75 extra on drink Timesofindia.indiatimes.com
May 5, 2014
CHENNAI: That October morning in 2009, a vendor at Chennai airport decided to make an extra Rs 75. Five years later, he may be poorer by Rs 50 lakh. …
Menstruating woman denied toilet, ‘inhuman’ railways fined Timesofindia.indiatimes.com
May 4, 2014
MUMBAI: A consumer forum has held Western Railway guilty of deficiency in service for not providing free and accessible toilets for women commuters. The forum directed WR to pay Rs 25,000 in compensation to an advocate, who was humiliated and abused following her request to use the railway staff toilet at Dadar station after she started menstruating on a local train in 2007. …
Bank’s clerical error shatters student’s UK dream Dnaindia.com
12 April 2014
Consumer forum imposes Rs.1 lakh fine on SBI for ruining catering student’s career …
Axis Bank told to pay Dipika Rs. 5 lakh for faulty service Thehindu.com
March 24, 2014
A District Consumer Disputes Redressal Forum on Monday directed Axis Bank to pay squash champion Dipika Pallikal a compensation of Rs. 5 lakh and costs of Rs.5,000 for deficiency in service.
Hospital to Pay Rs 2L to Kin of Patient for Deficient Treatment Outlookindia.com
New Delhi | Feb 13, 2014
Government-run Ram Manohar Lohia (RML) Hospital and its two doctors have been directed by a consumer forum here to pay Rs two lakh as compensation to the son of a patient for deficiency in her treatment.
The South District Consumer Disputes Redressal Forum-II observed that the hospital and its two doctors – R K Modi and Gorpayle – failed to inform the woman’s family that she was in a serious condition when admitted and they also did not turn up in time to give medical aid when her situation worsened. …
Record Rs 6cr payout for lift accident in Delhi Timesofindia.indiatimes.com
Jan 28, 2014
MUMBAI: The Nation Consumer Disputes Redressal Commission directing a payout of a record Rs 5.90 crore compensation to the next of kin of a Delhi man who died in a lift mishap a decade ago has given a great boost to the cause of several consumers and lawyers fighting similar battles between the city’s consumer forums. …
Consumer court can help in cooperative issues Indiancooperative.com
16 January 2014
Not many members of cooperative societies were aware that District Consumer Forum is a speedier and economical source of redressal of their grievances. These Fora provide speedy justice within a time bound period. The Act prescribes a period of 30 days for Opposite Party for filing a reply, with the leeway of one extension of 15 days. …
Forum orders mobile company to pay Rs 5k to consumer over inflated bills Mumbaimirror.com
Dec 4, 2013
The district consumer forum recently asked a mobile service provider to pay Rs 5,000 to a diamond merchant as compensation for slapping a Rs 58,000 mobile bill on him eight years ago.
Dharmesh Shah, a diamond merchant from Opera House was in for a rude shock when his trip in Belgium in 2006 turned out to be more expensive than he anticipated. …
Sellotape in 7 biscuit packet costs Parle Rs 60,000 Timesofindia.indiatimes.com
Nov 13, 2013
MUMBAI: Parle Products Pvt Ltd will have to pay Rs 60,000 as compensation to an Andheri man who found a piece of sellotape inside a Parle Monaco biscuit packet worth Rs 7. A district consumer forum took into consideration a report submitted by the Food and Drug Administration (FDA). …
Bank penalized for staff’s cancelled cover Timesofindia.indiatimes.com
Oct 28, 2013
MUMBAI: The National Consumer Disputes Redressal Commission has directed a bank to pay an insurance amount of Rs 5 lakh with a compensation of Rs 3.5 lakh to the widow of an employee killed in a bike accident in Vashi in 2006. …
SC orders Kolkata hospital to pay Rs 5.96 crore for medical negligence Timesofindia.indiatimes.com
Oct 24, 2013
NEW DELHI: The Supreme Court on Thursday awarded a whopping Rs 5.96 crore as compensation to be paid by Kolkata- based AMRI Hospital and three doctors to a US-based Indian-origin doctor for medical negligence which led to the death of his wife in 1998. …
Axis Bank told to pay customer over Rs 4.94 lakh Timesofindia.indiatimes.com
Oct 6, 2013
PUNE: The State Consumer Disputes Redressal Commision has directed private sector Axis Bank to pay a Pune-based customer Rs 4.94 lakh for a cheque that was credited to another account. The commission has also directed the bank to pay the customer interest at the rate of 9% per year on the amount which would have been credited to his account if the cheque had realized on time according to procedure. …
Consumer forum imposes fine of 5k on chief post master for deficiency of service
Aug 25, 2013
KANPUR: The Consumer Protection Forum, KanpurNagar, on Friday ordered chief post master, Kanpur Nagar, to pay Rs 5,000 to complainant within 30 days of the order for deficiency of service.
Complainant Ashok Kumar Pandey had moved the Forum claiming that he lost an opportunity to land a job and earn his bread and butter owing to the deficiency of service. His application form for a job in Barrage Nirman Khand-II, irrigation department, Phoolbagh, was rejected due to delayed delivery. …
Illegal bills: DJB to compensate air force man Hindustantimes.com
New Delhi, August 19, 2013
The apex consumer forum has directed Delhi Jal Board (DJB) to pay Rs. 30,000 compensation to Air Chief Marshal (retd) OP Mehra, a former governor of two states, for raising illegal water bills. …
Air India to pay 1.07 lakhs to passenger for cancelled flight Ndtv.com
August 14, 2013
New Delhi: Air India’s unexplained cancellation of a flight to Dubai has led to the Delhi Consumer Commission ordering it to compensate the affected passenger Rs.1.07 lakh for not making alternate arrangements for 11 days.
Commission President Barkat Ali Zaidi and Member Salma Noor accepted the plea of Deepak Kumar Chaudhary, a Delhi resident employed in Abu Dhabi, that the airline’s failure to fly him to his destination cost him his 11 days’ wages.…
Mumbai college to refund pupils for false MBA course claim
Jul 27, 2013
MUMBAI: A consumer forum has penalized a college in Kandivli for duping 10 students by falsely claiming that its MBA course was recognized by Indira Gandhi National Open University (Ignou). …
Indian Railways to pay Rs. 2 lakh to doctor for luggage stolen in 1996 Hindustan Times
New Delhi, July 23, 2013
Indian Railways has been asked by the apex consumer commission to pay Rs. 2.01 lakh compensation to a lady doctor whose luggage was stolen while travelling by the UP Kushinagar Express in 1996.
The National Consumer Disputes Redressal Commission (NCDRC) held the Railways liable to compensate the woman for theft of her luggage, saying there was failure on the part of the ticket checker to ensure that no intruders entered the reserved coach she and her daughter were travelling in. …
Pune consumer forum asks builder to pay up Dnaindia
Jul 22, 2013
Pune District Consumer Disputes Redressal Forum chief VP Utpat and member SM Kumbhar have directed city builder to pay Rs51,000 to a dental surgeon who complained that she was not allotted office space even after paying the booking amount.
The builders have been asked to pay the complainant a 10 per cent interest on the amount from April 2008 to date – within six weeks of the order – plus a compensation of Rs10,000 and Rs 2,000 suit charges. …
A suit-able penalty: consumer forum fines tailor for negligence Hindustan Times
If you ever had your expensive clothes ruined by an indifferent tailor or the dry cleaner, this may come as good news.
The Mumbai Suburban District Consumer Forum has penalised a cloth shop whose in-house tailor spoilt the suit cloth purchased by a Navi Mumbai resident in September 2008 for his son’s wedding. …
Missed connecting flight? Airlines to bear the brunt Times of India
Jul 14, 2013
MUMBAI: In a relief to fliers, the national consumer commission has held that it is the airline’s responsibility to schedule your itinerary in such a way that you don’t miss connecting flights on the same airline. The national commission directed Jet Airways to pay Rs 75,000 and refund the tickets’ cost to a senior citizen couple who missed their connecting flight from Mumbai to Hong Kong in 2010. …
Consumer forum asks ICICI to pay Rs 28 lakh Indian Express
Jul 11 2013
Chandigarh: The UT States Consumer Disputes Redressal Forum directed the ICICI Bank Ltd to refund to two residents an amount of 26 lakh along with a compensation of Rs 2 lakh for mental agony and physical harassment and cost of litigation to the tune of Rs 25,000. …
Airtel, Sunil Mittal asked to pay Rs 1.5 lakh to subscriber Economic Times
11 Jul, 2013
NEW DELHI: Bharti AirtelBSE 3.31 % and its promoter Sunil Mittal have been directed by a consumer forum here to pay Rs 1.5 lakh as compensation to a subscriber, who was not able to avail the free trips he was entitled to on buying connections of the telecom company. …
NCDRC bench fines Sahara Rs 50K for not keeping record Hindu
June 27, 2013
Sahara India has been slapped with a fine of Rs 50,000 by the apex consumer commission for failing to put in place a proper accounting system to keep track of the money invested by people in one of its schemes.
“It is indeed a sad state of affairs where the petitioner was taking money for the scheme launched by them (Sahara) for the benefit of the customers and they failed to put in place a proper accounting system to support this scheme,” the National Consumer Disputes Redressal Commission (NCDRC) said. …
Consumer forum can use forensic examination to settle disputes Business Standard
June 23, 2013
A consumer forum has to follow a summary procedure for the adjudication of complaints. But at times, the authenticity and credibility of the evidence is challenged as fabricated. In such a situation, sometimes, a consumer forum refuses to weigh a complaint on the grounds that it involves adjudication of complicated facts. It, instead, asks the parties to approach the regular civil court. This is incorrect. …
Forum orders builder to pay 80k to complainant Times of India
Jun 22, 2013
MARGAO: The South Goa district consumer disputes redressal forum (CDRF) directed Master Builders to pay a sum of 80,000 to the buyer of a flat, who complained that the leaking roof had rendered the flat uninhabitable. …
Rs 1.15L relief for former Jawaharlal Nehru Technological University student Times of India
Jun 22, 2013
HYDERABAD: A city-based consumer court has directed Jawaharlal Nehru Technological University (JNTU), Hyderabad, to pay Rs 1.15 lakh as compensation to a former B Tech student who lost an academic year due to the negligence of his college management and the university. …
Dentist makes airline pay for losing baggage
Jun 22, 2013
PANAJI: South Goa’s district consumer forum has ordered Deccan Aviation and Kingfisher Airlines to jointly cough up compensation to the tune of 89,010, after they lost the suitcase of a Margao-based lady dentist in 2008. …
Builder penalized for not delivering flat on time Times of India
Jun 17, 2013
GURGAON: The State Consumer Redressal Commission, Haryana has penalized a Delhi-based builder for not delivering a flat to a Gurgaon resident.
Earlier, the complainant, MC Goel, had approached the District Consumer Disputes Redressal Forum (DCDRF), which had ordered the builder, GTM Builder and Promoters Private Limited, to pay Rs 20,000 as compensation for delaying possession of a flat. …
SBI credit card firm asked to pay Rs 12,000 for deficient service DNA
Sunday, Jun 16, 2013
The complainant, Dr Sara Varughese, had alleged that the subsidiary firm of SBI had assured her the credit card issued to her would be free for lifetime, but when her card was renewed an annual fee was charged from her.
A consumer forum has directed SBI Card and Payment Services Ltd to pay Rs12,000 as compensation to a customer for putting her name in CIBIL’s defaulters list despite an assurance that the annual fees of her credit card would be free for lifetime. …
Consumer court orders Ahmedabad school to refund wrongfully held fees Times of India
Jun 15, 2013
AHMEDABAD: An Ahmedabad-based school has been directed to refund the entire amount of Rs 50,000 charged as admission fees along with interest to a parent who had claimed the refund after withdrawing the admissions of both his sons on 10th May 2010 without them attending even a single session of the academic calendar.
According to the case filed with consumer disputes redressal forum (CDRF), Dharmesh Shah had paid admission fees for both his sons at Somlalit School. …
DDA to pay Rs 2L to flat applicant TOI News
May 31, 2013
NEW DELHI: The negligence of the DDA that cost an applicant an opportunity to own a flat of his own has invited a penalty of Rs 2 lakh from the top consumer court.
The National Consumer Disputes Redressal Commission pulled up DDA for failure to send a demand letter to Vas Dev, a government employee living in Punjabi Bagh, thus, denying him an opportunity to deposit money for upgrading his flat from the middle income group (MIG) to the self financing scheme (SFS). …
India Post pay 1,000 Rs fine for delaying Speed Post letter Onindia News
May 29, 2013
New Delhi, May 29: A Speed Post letter that crawled to its destination and cost an unemployed man the chance of a job has earned the postal department the wrath of India’s top consumer court, which pulled it up for deficiency in service and ordered payment of compensation.
The National Consumer Disputes Redressal Commission dismissed the pleas of head post master in Rajasthan’s Alwar town and post master of Jaipur’s Sitapura Industrial Area seeking a reduction in the Rs.20,000 penalty imposed on them and said: “We feel that Rs.20,000 can in no way compensate the respondent for the lost opportunity.” …
Consumer fora can initiate ‘contempt of court’ as well
May 27, 2013
Subject: Allahabad high court rules that consumer forums can also initiate contempt proceedings.
Backdrop: There are several rulings that consumer fora are not courts, but are quasi judicial tribunals for redressal of grievances. The Consumer Protection Act provides for its own hierarchy of appeals. Administrative control is exercised by the National Commission over the State Commissions, which in turn oversee the functioning of the District Forums under them. Because of this, it is believed that the Contempt of Courts Act is not applicable to the consumer fora. …
Bharti Infotel threatens customer, fined Rs 50,000 TOI News
May 24, 2013
NEW DELHI: Bharti Infotel has been directed by a consumer forum to pay Rs 50,000 as compensation to a customer for making threatening calls to pay internet bills which were raised despite his request for disconnection of the service.
The South West District Consumer Disputes Redressal Forum observed that the act of the telecom major amounted to not only deficiency in service but also unfair trade practice and for that the customer needs to be reasonably compensated. …
Ahmedabad-based doctor wins case against insurance company TOI News
May 18, 2013
AHMEDABAD: Consumer Education & Research Society (CERS) recently came to the rescue of a harassed consumer when a lady doctor from Ahmedabad was denied reimbursement for an eye surgery by her insurance company.
As per the case details, Dr Diksha Sawant (name changed on request), a resident of Bopal area of the city, had purchased a health insurance policy from The Oriental Insurance about 20 years ago and it was renewed every year since then. …
Wronged under Right To Info? Just sue govt HT News
May 17, 2013
The right to information (RTI) law can be used to sue the government for inadequate service if it can be proved in a consumer court that the delay in providing information caused loss.
This was the view of three different consumer courts who awarded compensation to right to information users for delay saying that the applicants were consumers of the government since they paid a fee and furnishing information within 30 days was, therefore, a service. …
Airtel to pay Rs 10,000 as compensation to customer
May 13, 2013
NEW DELHI: Bharti Airtel has been directed by a consumer forum here to pay Rs 10,000 to one of its customers as compensation for providing faulty internet connection.
The East District Consumer Disputes Redressal Forum said the telecom major had provided deficient service to its customer, a Delhi-based lawyer, as its internet connection was not fully operational. …
Consumer forum orders Vodafone to pay compensation to doctor Business Line
Mumbai, May 11, 2013
Holding Vodafone India guilty of deficiency in service, Maharashtra State Consumer Disputes Redressal Forum has upheld a lower court order which asked the service provider to pay Rs.20,000 compensation and Rs 5,000 costs to a doctor for failing to stop unsolicited commercial communications.
“Vodafone had failed to discharge its obligation and acted with imperfection, shortcoming or inadequacy in the nature and manner of purpose, which is required to be maintained by it under the regulations,” observed S R Khanzode and Dhanraj Khamatkar in their order yesterday. …
Consumer court relief for credit card fraud victim
May 06, 2013
The Mumbai Suburban District Consumer Forum has held a nationalised bank guilty of deficiency in service for failing to verify if the signature of a customer matched that on the transaction slip before clearing payment towards a fraudulent credit card transaction. …
Consumer panel reverses order to pay Rs 15,000 to resident
May 3, 2013
RAIPUR: The Chhattisgarh State Consumer Dispute Redressal Commission (CSCDRC) has set aside the order of the Bilaspur district forum directing the Oriental Insurance Company to pay Rs 15000 to a resident whose insured vehicle was stolen. The forum had also directed the company to pay Rs 2000 towards mental harassment and cost of litigation to the complainant.
Rajkumari Agarwal stated in her complaint that her husband, Vinod Agarwal was the owner of hero Honda splendour motorcycle and had obtained comprehensive insurance from the Oriental Insurance Company for one year from September 2009- September 2010. …
State consumer court awards 6-month jail to Tata Motors MD
May 02, 2013
Failing to comply with its orders, the state consumer disputes redressal commission, Chandigarh, has awarded six months’ imprisonment to managing directors of Tata motors and Hind motors.
The orders came while disposing of the execution application filed by Manmohan Lal Sarin, a resident of Sector 4, Chandigarh. Irked over the “contumacious defiance”, the consumer commission awarded six months imprisonment to the managing director of Tata Motors Limited, Mumbai, Karl Slym, and managing director Hind Motors Ltd, Chandigarh, Ashish Mohan Gupta. …
Doctors in dock for giving anaesthesia, causing death
Apr 29, 2013
MUMBAI: Dubbing a doctor a “quack” for administering anaesthesia despite not being qualified to do so, the state consumer commission has observed that no doctor can do a specialized job if he or she does not have the necessary qualification. …
Can’t challenge consumer forum orders in HC: Supreme Court Times of India
Apr 29, 2013
Subject: Consumer forum’s order cannot be challenged in a writ petition
Backdrop: The Consumer Protection Act offers a three-tier redressal mechanism for resolution of consumer disputes. The Act provides a comparatively simpler, inexpensive and speedy mechanism for settlement of consumer grievances. If a party is not happy with an order, it can file an appeal before the next level tribunal, constituted under the Act.
Sometimes certain manufacturers, traders and service providers try to bypass the statutory channel of appeals. …
Delhi hospital asked to pay Rs. 60,000 for medical negligence Ndtv.com
April 25, 2013
New Delhi: A city-based hospital has been directed by consumer forum to pay Rs. 60,000 as compensation to an accident victim, for taking X-ray of his uninjured leg and recommending that neither of his legs required any treatment.
The New Delhi District Consumer Disputes Redressal Forum held Jaipur Golden Hospital guilty of medical negligence and expressed displeasure over the hospital’s “attitude” of describing the incident as a “clerical mistake”. …
Bank bounces cheque, told to pay customer Rs 10k
Apr 22, 2013
BANGALORE: The KG Road branch of Vijaya Bank was ordered to pay Rs 10,000 as compensation and Rs 1,000 as litigation cost to an SB account holder for bouncing a cheque issued by the latter to another party, despite the amount being available in his account.
The order was passed by Bangalore IV Additional District Consumer Disputes Redressal Forum, Bangalore Urban district, on April 12, based on a complaint from a senior citizen and veterinary (wildlife) consultant, Dr NK Rai, 71, against the bank. …
Forum directs builder to pay Rs 1.30L as damages
Apr 16, 2013
MARGAO: The South Goa consumer disputes redressal forum (SGCDRF) has, in an order passed recently, directed Narendra Kerkar, a builder, to pay compensation of 1.30 lakh to Satyawati Usgaonkar from Margao, towards compensation for not giving possession of the flat booked by Usgaonkar.
According to the complaint, Usgaonkar booked a flat admeasuring 76 sq m on the second floor of the building constructed by Kerkar at Fatorda for a total consideration of 6 lakh. …
Errant builder told to pay over Rs.50 lakh to flat applicant HT News
April 09, 2013
Delhi Consumer Disputes Redressal Commission member Salma Noor and Member (Judicial) V.K. Gupta held R.S. Builtwell and its director guilty of deficiency in service and gave them time till April 30 to refund the entire cost of the 1,248.05 sq.ft. flat, with interest, and compensation to complainant Arun Patwal, a resident of Janakpuri in west Delhi. …
Forum tells medical centre told to pay R5 lakh for death due to negligence HT
April 03, 2013
The district consumer disputes redressal forum has asked local Vardaan Medical Centre to pay Rs. 5 lakh penalty to a Hoshiarpur family for the death of a woman allegedly due to negligence in performing a fibroid surgery. Balwinder Singh, a resident of Manjhpur village, Hoshiarpur, husband of deceased Davinder Kaur, her father-in-law Swaran Singh and mother-in-law Nirmal Kaur had lodged a complaint under Section 12 of the Consumer Protection Act on July 10, 2008, against Vardaan Medical Centre surgeon Dr Lakhwinder Singh, gynaecologist Dr Sonia Kamboj, owner Dr Vareesh Kumar and anaesthetist Dr Monika Goel. …
Report medical negligence cases to consumer court: Dr R Ramnarayan
Apr 02, 2013
A young woman and mother of two, Shailaja has been reduced to a completely vegetative state reportedly because of an anaesthesia overdose she underwent while in for a surgery. Today, she cannot eat, speak or move. She is completely immobile, all because her family say an overdose of anaesthesia. What should happen in such cases of medical negligence? Dr R Ramnarayan, a top neurosurgeon who has offered his help to Shailaja joined IBNLive readers for an interaction on the issue. …
Insect in edible oil bottle, Rs 1L for man 7 years later
Mar 23, 2013
MUMBAI: The South Mumbai District Consumer Disputes Redressal Forum has directed an edible oil manufacturing company and a store to pay Rs 1.05 lakh compensation to a south Mumbai man who found a fly in a 500ml bottle he purchased for Rs 28.80 in 2005.
The forum said: “All the parties involved were responsible for supplying the contaminated edible oil manufactured and sold to the complainant and caused him financial loss and mental agony.” …
Builder asked to pay Rs 2cr for failure to hand over homes TOI News
Mar 17, 2013
MUMBAI: In one of the highest payouts in a consumer complaint in recent months, the Maharashtra State Consumer Disputes Redressal Commission has ordered a builder to pay a total of Rs 1.97 crore in compensation to 82 complaints, after they never received possession of residential premises booked in Thane in 1997. …
Insurance firm asked to pay fine for denying mediclaim TOI News
Mar 16, 2013
LUCKNOW: The district consumer disputes redressal forum has come to the rescue of a woman who was denied mediclaim by an insurance company. The forum has ordered the company to pay more than Rs 1.5 lakh as compensation to the complainant. …
Bank ordered to pay Rs 15k for debiting Rs 30k TOI News
Mar 15, 2013
MUMBAI: The state consumer disputes redressal commission, while upholding a district forum order, directed HDFC Bank’s credit card division to pay Rs 15,000 compensation to a woman, after it debited Rs 30,681 from her account to pay her credit card dues.
The panel held that on the basis of evidence placed on record, it was proved that the woman, Radha Agwekar, did not give the bank her consent to exercise any such authority. …
Forum fines tour operator Rs. 2L for overcharging Sion resident HT News
Mumbai, March 15, 2013
In a ruling that will be welcomed by package-tour travellers, the South Mumbai District Consumer Forum fined a tour operator Rs. 2 lakh for charging a Sion resident Rs. 8 extra per euro, and then threatening to cancel his Europe tour mid-way if he did not cough up an additional sum.
Naren Sanghvi had booked a tour in June 2010 for himself and his wife by paying Rs. 3.4 lakh. He was billed at the rate of Rs. 63 per euro, while the prevailing rate at the time was Rs.55. …
Compensation for loss of vision during cataract surgery
Mar 15, 2013
AHMEDABAD: A consumer court in Vadodara has asked a charitable trust to pay Rs 2 lakh towards damages to those who had lost their eyes due to doctors’ negligence during cataract surgery in 2009. …
Doctor ordered to pay Rs 2 lakh as damages to patient HT News
Mar 12, 2013
KANPUR: District consumer protection forum on Monday directed a child specialist, Dr RC Gupta, to pay Rs 2 lakh to complainant Prince, son of Santosh Kumar, within 30 days.
The complainant had sought a sum of Rs 19 lakh as damages caused by the wrong treatment given by Dr Gupta. …
UPSIDC ordered to give possession of plots
Mar 3, 2013
KANPUR: The consumer protection forum, Kanpur Nagar on Saturday directed Uttar Pradesh State Industrial Development Corporation (UPSIDC ) to execute the lease deed of allotted plot numbers G-16 & G-17 (area 900 sq metres) in favour of the petitioner and give possession to the complainant within 30 days of the order. …
Consumer Court asks builder to refund Rs. 4 lakh
Feb 28, 2013
The Gurgaon district consumer forum on Tuesday ordered a city-based real estate developer to refund the full amount to the complainant for not delivering the plot as per the time frame fixed. The complainant is yet to get the plot.
Satish Sharma, the complainant and a resident of Friend’s Colony, Gurgaon, filed a case in the district consumer forum claiming that he had paid the developer more than Rs. 4 lakh in March 2009 for a developed plot in Kothputli, Rajasthan. …
IRCTC fined Rs 10 lakh for selling soft drinks above maximum retail price Times of India
Feb 27, 2013
NEW DELHI: Indian Railway Catering and Tourism Corporation (IRCTC) has been slapped with a fine of Rs 10 lakh by a consumer forum here for selling soft drinks above the maximum retail price (MRP) to two customers.
The New Delhi District Consumer Disputes Redressal Forum imposed “punitive compensation” of Rs 5 lakh each in two separate cases against IRCTC, a subsidiary of Indian Railways, and said being a government corporation, “it is not expected to be deficient in such matters and cannot come down to level of private dealers”. …
Doctors left mop in patient’s belly
Feb 20, 2013
AHMEDABAD: Two doctors forgot a napkin-size mop inside a patient’s stomach during surgery. Five years later, a consumer court has asked them to pay compensation money to the victim’s family.
A Consumer Dispute Redressal Forum, Ahmedabad (additional) has ordered Dr Manubhai Pipalia and Dr Chintan Patel to pay Rs 2.1 lakh to widow and two minor kids of Tribhuvan Chauhan, who passed away in December 2009 due to illness. …
Indian Railways Catering and Tourism Corporation fined Rs 5 lakh for overcharging Times of India
Feb 18, 2013
NEW DELHI: Indian Railways Catering and Tourism Corporation (IRCTC) was told to pay Rs 5,10,000 for overcharging a consumer by Rs 3. Consumer Dispute Redressal Forum took note of the “unfair and restrictive” practice of overcharging passengers and justified high penalty keeping in view “the gravity and scale of gain by overcharging in 24×7 railways operation all over India”. …
District consumer forum orders HSBC Bank to pay Rs 25,000 for deficiency in service
The consumer forum directed the bank to issue a no-dues certificate to Delhi-resident Vinay Chola and to reconsider a fresh card for him. The forum also awarded him compensation of Rs25,000 towards litigation charges and harassment caused to him
The New Delhi District Consumer Disputes Redressal Forum has ordered Hongkong and Shanghai Banking Corporation (HSBC) to pay Rs25,000 as compensation to one of its former credit card holders for not getting his name removed from a defaulters list even after he cleared all his dues….
Lady falls from chair at SBI, gets Rs 50,500 as damages Times of India
Feb 17, 2013
PANAJI: The Goa state consumer disputes redressal commission has directed the State Bank of India, Margao branch, to pay Rs 50,500 as compensation to an elderly woman who fell down and fractured her hand while sitting on a swiveling chair at the bank….
MTNL has been directed by a consumer forum here to pay Rs15,000 as compensation to an advocate
Feb 12, 2013
NEW DELHI: State-owned telecom firm MTNL has been directedby a consumer forum here to pay Rs 15,000 as compensation to an advocate whoseapplication for shifting of his landline phones was “arbitrarily”rejected bythe service provider on account of non-availability of cable….
BA to pay Rs. 1 lakh for baggage loss
New Delhi, February 10, 2013
British Airways has been directed by a consumer forum to pay Rs. 1 lakh to a passenger for the loss of his baggage when he had travelled to London from New Delhi in 2008. The New Delhi District Consumer Disputes Redressal Forum directed payment of the amount to Ramesh C Bhargava, saying the deficiency was admitted by the airline, and therefore the complainant should be compensated….
Surgeon to pay for ‘incomplete’ prescription
Jan 29, 2013
MUMBAI: The country’s top consumer commission has held a Delhi doctor guilty of “limited medical negligence” for verbally advising, instead of prescribing in writing, the use of eye drops to a patient who lost his vision following its prolonged application.
The National Consumer Disputes Redressal Commission on January 16 upheld an order of the Delhi consumer commission that directed Dr Vivek Pal to pay the patient, Delhi-based Devinder Singh Gupta, compensation of Rs 50,000….
Provide flat or pay Rs 30 lakh, consumer forum tells DDA
Jan 22, 2013
NEW DELHI: The Delhi Development Authority (DDA) has been directed by a state consumer commission here to provide a flat to one of its allottees or pay him Rs 30 lakh for selling the unit allotted to him to someone else.
The Delhi State Consumer Commission said the confirmation amount demanded by the DDA from the allottee was “false and fictitious” as the demand related to a flat which was “non-existent”.
“The question of complainant not complying with demand does not, therefore, arise. There has been default in the performance of the contract by respondent (DDA) and they are therefore liable to pay (back) the amount received…and to provide another flat to him or pay him compensation….
Insurer, transport company told to pay Rs 41 lakh to accident victim’s kin
Jan 13, 2013
THANE: The Motor Accident Claims Tribunal (MACT) here directed an insurance company and a private transport agency to jointly pay Rs 41 lakh compensation to a widow who lost her husband and here close relatives in a road accident on the Pune-Bangalore highway in November 2003.
The judgement issued by district judge NB Dhayatadak recently has far-reaching implications considering that scores of innocent people who are victims of rash driving or road rage by other motorists can now claim compensation for the irreparable damage to them and their families….
Retired man wins interest on deposit
Jan 8, 2013
AHMEDABAD: When a retired man deposits money in a government institution for a certain period, and on maturity, instead of having the principal returned with interest, he’s asked to return the interest paid, he faces a crisis.
Dinesh Parikh was in exactly this situation, but won his money back with help from a consumer protection agency. Consumer Education & Research Society (CERS) helped Parikh fight and win back the amount along with interest, through an order from a consumer forum….
Forceps in belly killed woman, son gets Rs 15 lakh
Jan 7, 2013
NEW DELHI: In September 2010, a 46-year-old woman died after the doctors treating her forgot to remove sponge forceps during the gallbladder operation. Expressing that the amount of compensation “is too low for a human life” and that “it cannot compensate the vacuum created by the death of the mother of the complainant”, a district forum has asked Kamaal Nursing Home and Hospital to pay the complainant Rs 15,00,000.
Stating that it’s “deeply hurt the way the doctors had performed the operation”, Consumer Disputes Redressal Forum (Northeast district) said the complainant not only lost his mother but also spent a hefty amount for the treatment at two hospitals…
Bank panel fined for holding sum
Jan 7, 2013
CHANDIGARH: Withholding the maturity amount along with interest, even after completion of stipulated time period, has proved dear for the State Bank of India Staff Association (SBISA) as consumer disputes redressal forum has held it guilty of being deficient in services.
Besides, the forum has also imposed a fine on SBISA. Gurpreet Kaur, a resident of Mohali, had moved the forum against SBISA and its secretary. “I had deposited Rs 1,62,000 by way of three FDRs (fixed deposit receipt) with the SBISA, Chandigarh, through its secretary Varinder Thakur….
Moolchand Hospital fined for botching up surgery
New Delhi, January 07, 2013
The Delhi State Consumer Redressal Commission has ordered Moolchand Hospital to pay a compensation of Rs.10 lakh to a woman for botching up a surgery intended to cure spinal tuberculosis 13 years ago. The incident left her permanently crippled.
“The complainant has amply established the case of deficiency in service and medical negligence on the part of Moolchand Hospital which made her handicapped for life,” said a bench of justice Barkat Ali Zaidi (president of the commission) and member V K Gupta.
“We can visualise the anxiety of the complainant and her husband thinking about their future and of their child on account of the physical handicap she suffered…
Consumer court awards man Rs 9.44 lakh after bank fraud
Jan 6, 2013
MUMBAI: Upholding a district forum order, the Maharashtra State Consumer Disputes Redressal Commission ordered Citibank to pay Rs 9.44 lakh to a man, after Rs 6 lakh was fraudulently withdrawn from his account with an ATM card which he did not even possess.
Marine Drive resident Ratilal Israni had a savings account with the bank. In December 2006, when he received his monthly statement from the bank, he noticed that between November 22, 2006 and December 5, 2006, Rs 6 lakh was shown as withdrawn using an ATM card. Israni contended that he never had an ATM card relating to his saving bank account….
HDFC held guilty of unfair trade practice, to pay Rs. 15K
December 30, 2012
HDFC Bank has been directed by a consumer forum here to pay Rs. 15,000 to one of its customers for showing her credit card dues as unpaid despite her having paid and settled it.
Relying on the bank statements and other documents submitted by woman customer Anita Singh, South West District Consumer Disputes Redressal Forum said the total amount stood paid off and held the bank guilty of indulging in unfair trade practice.
“In view of documentary evidence placed on record by the parties, we feel satisfied that the grievance as expressed by complainant in her complaint is justified and her allegations of deficiency-in-service stand fully established against the opposite parties (HDFC Bank employees)….
Refund interest amount to resident, HC tells HUDA
Dec 26, 2012
The Punjab and Haryana high court has come to rescue of a Gurgaon resident, who challenged the HUDA’s decision to charge interest for the plot which had not been allocated.
The court has recently ordered the authorities (HUDA) to refund the amount, which has been deposited by the petitioner towards interest, since he has not got physical possession of the plot….
Builder asked to pay couple Rs. 2 lakh for violating flat sale agreement
Mumbai, December 06, 2012
The Maharashtra State Consumer Commission last week directed a developer to pay compensation of Rs. 2 lakh to a Thane-based couple for cancelling their booking of a flat after the couple refused to pay Rs. 1,000 per square feet more than the booking rate. “This is the best example of how the common man is exploited by builders,” the bench of presiding member SR Khanzode and member Dhanraj Khamatkar said while holding Nirmal Lifestyle Private Limited guilty of deficiency in service and of adopting unfair trade practice.
Dharmesh Jain, chairman and managing director of Nirmal Lifestyle declined to comment, but said they have decided to challenge the order before the National Consumer Commission….
Airline penalised for serving non-veg
Chandigarh, October 19, 2012
Etihad Airways Head Office, New Delhi, has been penalised by the District Consumer Disputes Redressal Forum for serving non-vegetarian food to a vegetarian person.
The court has directed the airways to pay Rs. 50,000 to complainant Ramandeep Kaur, a resident of Hoshiarpur, for causing her mental agony, tension and trauma by serving her non-vegetarian food. The airways had also been directed to pay litigation cost of Rs. 15,000 to her.
In her complaint, Ramandeep stated that she had booked airline tickets through American Travel and Tours Private Limited for onward and return journey from New Delhi to Sydney. The flight departed on November 24, 2011, from New Delhi to its first destination Abu Dhabi and seat number 21-A was allotted to her. After her stay in Abu Dhabi, the plane was changed for the rest of journey to Sydney and she was allotted seat number 38-K in that flight. Read more.
Citi Bank official to pay Rs. 15L for leak of account details
New Delhi, October 08, 2012
A Citi Bank branch manager in New Delhi has been ordered by the Delhi State Consumer Commission to pay Rs. 15 lakh as compensation to a credit card holder for leaking his account details to a third party. The State Consumer Commission awarded the damages saying the supply of credit card statement details of the card holder to a third party is a “violation of confidential relationship” between the bank and its customer and “betrayal of trust.”
“It appears that in the case, the copies of account of the complainant were produced before the civil court. Such accounts are universally treated as confidential account and are not supposed to be supplied to any one without prior approval of the account holder…”. Read more.
Builder asked to pay consumer Rs. 87.3 lakh
Mumbai, October 07, 2012
The Maharashtra state consumer commission has directed a builder to pay Rs. 87.3 lakh to a Vile Parle family for failing to handover a ready flat of 625-sq-ft carpet area as booked by the family in 2003. The state commission held that Gharonda Construction Private Limited was guilty of deficiency in service and of adopting unfair trade practice for failing to handover a ready flat to Samta Wadi-resident Harshvadan Vyas and his family members despite receiving Rs. 31.5 lakh towards consideration of the flat in Yogi Smruti on Park Road in Vile Parle.
In 2003, Vyas and his family members had booked the flat and had paid a total amount of Rs. 31.5 lakh to the builder. The builder had agreed to handover possession of the ready flat by May 2004. Read more.
16 yrs later, airline fined for cargo delay
New Delhi, October 07, 2012
Sixteen years after Kuwait Airways failed to deliver a handicraft consignment of Rajasthan Art Emporium on time, the national consumer panel has ordered the international airline to pay over Rs. 25 lakh to the emporium. Terming it “negligence”, the National Consumer Disputes Redressal Commission (NCDRC) directed Kuwait Airways to pay Rs. 20 lakh as compensation and an additional Rs. 5 lakh towards harassment, mental agony and cost of litigation.
“…facts and circumstances clearly establish negligence, inaction and passivity on the part of the opposite party No 1 (Kuwait Airways),” an NCDRC bench, headed by Justice JM Malik said. Read more.
Buyer to be refunded R9.68L charge for ‘defaulting’
Mumbai, September 22, 2012
The consumer forum has directed a builder to refund a flat buyer Rs9.68 lakh charged as penal interest for defaulting on payment for his flats. The Maharashtra State Consumer Disputes Redressal Commission has also directed Runwal Developers Private Limited to pay Dinesh Hegde (the complainant) interest at the rate of 9% per annum on the amount and Rs.25,000 towards litigation costs.
Hegde had booked two flats in a project at Kurla, proposed by Runwal Developers. The developer and Hegde executed the sale agreement in May 2005.
The developer was to hand over ready flats to Hegde by October 2006, but construction got delayed and the building was completed only by April 2008. Read more.
Builders of botched projects cannot withhold refunds
Mumbai, June 17, 2012
The builder cannot withhold money of a flat purchaser when the construction is unlikely to finish or is unauthorised, the district consumer forum held while finding the developer guilty of deficiency of services. The forum has asked the builder to return the money with interest.
The forum was hearing a complaint filed by a Chembur couple – Bharat Jani and his wife Vilas. In the complaint filed in 2006, they alleged that the Tilak Nagar Sahyog Cooperative housing society was allotted a plot in Chembur on lease of 99 years. The society was to develop the plot through a builder for residential purposes. Accordingly, the society entered in to an agreement with the builder, Mahalaxmi Bindu Developers, to construct a three-storied building. Read more.
Cargo firm to pay for goods damage
June 06, 2012
The National Consumer Disputes Redressal Commission has ordered a prominent cargo carrier to pay a compensation of Rs. 63,000 to a Jaipur resident for damage caused to his household goods while it was being transported by air to Mumbai.
“The petitioner, as a cargo carrier, was obliged to take proper care and ensure that no damage was caused to the consignment,” a bench of Justice RC Jain and Justice SK Naik said, dismissing an appeal filed by M/S Gati Limited against the order of the Rajasthan State Consumer Disputes Redressal Commission. Read more.
Bad construction: You can now move consumer court
May 21, 2012
Does the roof of the dream flat you just bought leak or are its walls already developing cracks? You can now sue the builder under the Consumer Protection Act.
The Supreme Court (SC) has said a private developer selling a flat to a consumer can be defined as a service and thus falls under the Act. Advocates say that now flat owners can get speedier justice through consumer courts, instead of approaching a cooperative court or high court.
While hearing a petition filed by a construction company, a division bench of justice TS Thakur and justice Gyan Sudha Misra after going through its earlier judgements of the apex court held that “if a builder of a house uses substandard material for construction or makes false or misleading representations about the condition of the house, then it is denial of a facility or benefit of which a consumer is entitled to claim value under the Act.” Read more.
Builders must pay for delay in possession
New Delhi, August 28, 2010 – HT News
In recent months, I have received a large number of highly distressing mails from consumers on the harassment that they are facing at the hands of builders. In most of these cases, the consumers are senior citizens who have sunk in a large chunk of their savings and are unable to get back their money or the promised flat.
In one particular case, for example, where the builder has not given possession even three years after the promised date, the consumer is being offered a refund of only 50 per cent of the money paid by him on a ‘take it or leave it’ basis. In another case, the builder not only delayed handing over possession, but insisted on the consumer signing on a back-dated possession letter. He was even threatened that if he refused to sign on the dotted line, he would not get possession at all.
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