Disciplinary and Transparency Forum – India Diciplinary & Transparancy Forum
GRIEVANCE REDRESS MECHANISM IN BANKS
Almost all banks have a grievance cell. Banks have a dedicated toll-free customer care number, which you can use to lodge your grievance and get a complaint ID. A complaint can also be registered on the Bank’s website. If the Bank does not address your complaint within a month, you can approach the banking ombudsman.
Complaint Form (online) for filing a complaint with the Banking Ombudsman (under Reserve Bank of India0 >>> Go to RBI’s webpage >>> Please click here.
- COMPREHENSIVE GRIEVANCE REDRESS MECHANISM IN BANKS > RBI Circular dated 27.01.2021 – Strengthening of Grievance Redress Mechanism in Banks
- List of Scheduled Commercial Banks in India (As on RBI website-28.01.2021)
NOTE:- If you get an alert about a transaction that you have not initiated or authorised, you can immediately take it up with your bank.
I. Banking Ombudsman (Reserve Bank of India)
II. List of Banks
I. Banking Ombudsman (Reserve Bank of India)
Address and Area of Banking Ombudsman * Banking Ombudsman Scheme * Cases Handled by Banking Ombudsman Officer * Complaint Form * Consumer Cases on Banking * FAQ on Banking Ombudsman Scheme * Internal Ombudsman of Banks
— Addresses and Areas of Banking Ombudsman (as on RBI website-20.02.2019)
List of Offices of Banking Ombudsman (As on RBI website-20.02.2019) (112.3 KiB, 411 hits)
The Banking Ombudsman Scheme 2006 (As amended upto July 1, 2017) (As on RBI Website - 20.02.2019) (730.6 KiB, 165 hits)
RBI Press Release dated 05.02.2009 - RBI amends Banking Ombudsman Scheme - includes complaints relating to Internet Banking and Non-Adherence to BCSBI Code (50.4 KiB, 701 hits)
RBI Press Release dated 24.05.2007 - Customers can now appeal against the Banking Ombudsman's Decision (31.5 KiB, 382 hits)
The Banking Ombudsman Scheme, 2006 of RBI (As on RBI website-25.08.2016) (116.7 KiB, 373 hits)
Compendium of Cases Handled by the Banking Ombudsman Offices (As on RBI Website - 20.02.2019) (373.2 KiB, 399 hits)
— Consumer Cases on Banking
Consumer Cases on Banking (As on RBI Website - 21.02.2019) (517.7 KiB, 633 hits)
FAQs on the Banking Ombudsman Scheme (As on RBI website-25.08.2016) (19.2 KiB, 703 hits)
RBI Press Release dated 11.05.2015-RBI advises Banks to appoint Internal Ombudsman (As on RBI's website-25.08.2016) (313.7 KiB, 363 hits)
II. List of Banks
List of Scheduled Commercial Banks in India (As on RBI website-28.01.2021) (107.5 KiB, 1,152 hits)
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Banking Ombudsman & Complaint Form (Online),
Sir, I would like to state here that I had repaid the Home Loan (floating rate) to Citi Bank in April 2011 for which they have taken prepayment charges from me as per the condition of loan agreement. I have repaid the loan from my personal saving such as GPF, PPF etc. I recollect that earlier there were guidelines from RBI not to levy such charges if such prepayment is made from personal savings. Now, my point is that as to whether Citi bank is right in taking prepayment charges on home loan which is repaid by me from personal savings as per the existing guidelines of RBI at the material point of time. Please clarify urgently as I want refund of my hard earned money.
Thanking you in advance.