Nagpur Consumer Forum penalises SBI for sending recovery notice after loan settlement
Consumer forum fines Britannia for biscuits packet with less weight
Consumer argues own case, wins against Reliance Communication Ltd
Senior citizen loses Rs 10 lakh to hackers, court orders bank to refund amount
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01 March 2018
In a significant decision, the Nagpur District Consumer Forum has asked State Bank of India (SBI) to pay compensation to a customer for sending loan recovery notice for a loan that was already repaid.
“This decision will have long lasting impact on banks for sending recovery notices even after loan was paid and paying no heed to requests of the consumers. The Consumer Forum found deficiency in service by SBI and directed bank to pay Rs5,000 towards mental harassment and Rs2,500 as litigation costs to the consumer,” says Advocate Mahendra Limaye, who represented the customer. …
February 28, 2018
Ahmedabad, Feb 28 (PTI) A consumer court here has slapped a Rs 25,000 fine on Britannia Industries for selling biscuit packets weighing less than what was printed on them.
The Ahmedabad branch of Consumer Dispute Redressal Forum also asked the company to deposit the amount with the Consumer Welfare Fund. …
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24th February 2018
HYDERABAD: Vexed with repeated e-mails and telephonic intimations and complaints to have seamless telecommunication services on his mobile in Gulf countries, a Hyderabad-based businessman has won his own case for the second time at the Rangareddy District Consumer Forum. Standing as a ‘party-in-person’, a person who does not take legal aid from a legal counsel, Kamal Khandelwal, an MBA and LLB graduate, won his case against Reliance Communication Ltd (RCom) for failing to activate his mobile number when he was in Dubai. …
Dec 25, 2017
BENGALURU: An elderly Bengalurean who fell prey to hackers and lost Rs 10 lakh from his Axis Bank account was at his wit’s end when the bank refused to help him track the fraud. Finally, it took a city consumer court to cite an RBI mandate and come to the senior citizen’s rescue. On December 16, the court ordered the bank to fully refund the lost amount and also pay for the complainant’s court expenses. …
Nov 4, 2017
MUMBAI: A Chembur housing society that had denied a resident parking space claiming that no slots were available has been asked to pay compensation of Rs 1 lakh to the complainant and allot parking space. …
Oct 26, 2017
GUNTUR: Mondelez India Foods Private Ltd, the parent company of Cadbury India, was fined by the Consumer Forum of Guntur for supplying bacteria-contaminated chocolates to a consumer. Apart from paying a penalty of Rs 50,000 for causing mental agony, Mondelez has also been ordered to pay Rs 5,000 to the complainant, Darla Anupama. …
Oct 8, 2017
NEW DELHI: The Supreme Court has ruled that insurance claims cannot be denied to a person merely on the grounds of delay in filing the claim, holding that “mechanical” denials on technical bases will cause people to lose confidence in the industry.
A bench of Justice R K Agrawal and Justice S Abdul Nazeer set aside the verdicts of various consumer courts, including the National Consumer Disputes Redressal Commission (NCDRC), which had ruled that insurance companies could deny the benefit of cover for delay in filing the claims …
Sep 29, 2017
MUMBAI: A consumer forum has ruled against an insurance company that rejected a car theft claim on the grounds that the driver left the vehicle unlocked while visiting a washroom for a few minutes.
The forum has ordered the insurance company to pay Rs 5.22 lakh, along with a compensation of Rs 40,000, to the owner of a Skoda car stolen from a heavily secured and guarded Marine Lines building in 2012. …
09th September 2017
HYDERABAD: The case in which a nationalised bank was ordered to pay compensation to one of its customers after his cheque got encashed by someone else proves that even the cheque drop boxes in banks are not safe.The District Consumer Forum passed the order after a businessman found that his cheque was stolen and encashed by a miscreant.The negligence shown by State Bank of India (SBI) in failing to safeguard the drop box and Punjab National Bank (PNB) in recognising a forged cheque presented by the miscreant was taken up before the District Consumer Disputes Redressal Forum-III, Hyderabad, by the businessman. …
Jul 14, 2017,
KOCHI: The state consumer forum has upheld the district consumer forum’s order directing the State Bank of India to return the land documents of a Muvattupuzha native as the consumer has already repaid the whole loan amount.
As per the complaint of Thomas, he took a Rs 4 lakh loan on August 31, 2005 which was supposed to be repaid in 60 installments of Rs 8,645 each. He paid back Rs 5.18 lakh by September 11, 2011. After the loan’s closure, he approached the bank for the title deed but the bank demanded Rs 34,020 in addition to the amount he had paid. …
Feb 27, 2017
CHENNAI: A consumers’ forum, pulling a switch on the railways’ train of thought regarding its “service motives and customer-centric attitude”, fined the state-owned organisation Rs 15,000 for the shoddy state of a toilet on one of its coaches. …
Feb 03, 2017
The apex consumer body has ruled that shops can’t charge extra VAT on items sold on discount price, which is rebate on the MRP that includes all taxes and cess.
The National Consumer Disputes Redressal Commission has held that shops selling goods at 40% discount cannot charge VAT or any other duty on the discounted price as the rebate was on MRP, which includes all taxes and cess as per Section 2(d) of Consumer Goods Act, reported The Times of India. …
Jan 15, 2017
Nashik: The local consumer forum’s decision to hold parking facilitator Trimbak Municipal Council responsible for a lost vehicle may soon make institutions more responsible towards vehicles parks on their premises.
The decision is also likely to bring to fore the benefits of orderly parking of vehicles. The three-member forum stated in its order: “…since the vehicle was parked in the parking facility created by the council and a parking ticket was issued to the consumer, it becomes the responsibility of the facilitator till the owner returns. Hence we conclude that the council has to compensate for the value of the vehicle that has not been found till date.” …
Jan 15, 2017
NEW DELHI: A youth’s plea against an institute for allegedly not providing him with an internship or job as promised at the time of admission, has been rejected by a consumer forum here which observed that “education is not a commodity”.
A Delhi District Consumer Disputes Redressal Forum (West) rejected the plea of the youth who sought refund of the Rs 3.52 lakh fee paid by him to pursue PG Diploma in Event Management and Public Relations at a private institute here. …
December 9, 2015
On receiving the complaint, the court said, the opposite party is required to be given notice directing him to give his version within 30 days.
In what will help speed up decisions in consumer cases, Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. …
More: LANDMARK JUDGEMENT – Sec. 13(2)(a) of the Consumer Protection Act, 1986 – Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. The court said this period cannot be extended under any circumstances. – SC Judgment dated 04.12.2015 – New India Assurance Co. Ltd. Vs. Hilli Multipurpose Cold Storage Pvt. Ltd. >>> Supreme Court Judgments
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