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CONSUMER FORUM: SBI, PNB asked to pay compensation to customer; Consumer forum to SBI: Return land documents …

SBI, PNB asked to pay compensation to customer
Consumer forum to SBI: Return land documents
Forum asks railways to pay Rs 15,000 for toilet without water
Shops Cannot Say ‘VAT Extra’ On Items Sold On Discount, Rules Consumer Body
Forum asks local body to compensate for lost car
More …

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LANDMARK JUDGEMENT – Sec. 13(2)(a) of the Consumer Protection Act, 1986 – Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. The court said this period cannot be extended under any circumstances. – SC Judgment dated 04.12.2015 – New India Assurance Co. Ltd. Vs. Hilli Multipurpose Cold Storage Pvt. Ltd. >>> Supreme Court Judgments

SBI, PNB asked to pay compensation to customer

Newsindianexpress.com 
09th September 2017
HYDERABAD: The case in which a nationalised bank was ordered to pay compensation to one of its customers after his cheque got encashed by someone else proves that even the cheque drop boxes in banks are not safe.The District Consumer Forum passed the order after a businessman found that his cheque was stolen and encashed by a miscreant.The negligence shown by State Bank of India (SBI) in failing to safeguard the drop box and Punjab National Bank (PNB) in recognising a forged cheque presented by the miscreant was taken up before the District Consumer Disputes Redressal Forum-III, Hyderabad, by the businessman. …

Gavel
(Representative Photo)

Consumer forum to SBI: Return land documents

Timesofindia.indiatimes.com
Jul 14, 2017,
KOCHI: The state consumer forum has upheld the district consumer forum’s order directing the State Bank of India to return the land documents of a Muvattupuzha native as the consumer has already repaid the whole loan amount.
As per the complaint of Thomas, he took a Rs 4 lakh loan on August 31, 2005 which was supposed to be repaid in 60 installments of Rs 8,645 each. He paid back Rs 5.18 lakh by September 11, 2011. After the loan’s closure, he approached the bank for the title deed but the bank demanded Rs 34,020 in addition to the amount he had paid. …

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Gavel
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Forum asks railways to pay Rs 15,000 for toilet without water

Timesofindia.indiatimes.com
Feb 27, 2017
CHENNAI: A consumers’ forum, pulling a switch on the railways’ train of thought regarding its “service motives and customer-centric attitude”, fined the state-owned organisation Rs 15,000 for the shoddy state of a toilet on one of its coaches. …

Shops Cannot Say ‘VAT Extra’ On Items Sold On Discount, Rules Consumer Body

Shopping Mall
Shopping Mall (Representational Photo)

Outlookindia.com 
Feb 03, 2017
The apex consumer body has ruled that shops can’t charge extra VAT on items sold on discount price, which is rebate on the MRP that includes all taxes and cess.
The National Consumer Disputes Redressal Commission has held that shops selling goods at 40% discount cannot charge VAT or any other duty on the discounted price as the rebate was on MRP, which includes all taxes and cess as per Section 2(d) of Consumer Goods Act, reported The Times of India. …

Consumer ForumForum asks local body to compensate for lost car

Timesofindia.indiatimes.com
Jan 15, 2017
Nashik: The local consumer forum’s decision to hold parking facilitator Trimbak Municipal Council responsible for a lost vehicle may soon make institutions more responsible towards vehicles parks on their premises.
The decision is also likely to bring to fore the benefits of orderly parking of vehicles. The three-member forum stated in its order: “…since the vehicle was parked in the parking facility created by the council and a parking ticket was issued to the consumer, it becomes the responsibility of the facilitator till the owner returns. Hence we conclude that the council has to compensate for the value of the vehicle that has not been found till date.” …

Education not commodity, student not consumer: Consumer forum

Timesofindia.indiatimes.com 
Jan 15, 2017
NEW DELHI: A youth’s plea against an institute for allegedly not providing him with an internship or job as promised at the time of admission, has been rejected by a consumer forum here which observed that “education is not a commodity”.
A Delhi District Consumer Disputes Redressal Forum (West) rejected the plea of the youth who sought refund of the Rs 3.52 lakh fee paid by him to pursue PG Diploma in Event Management and Public Relations at a private institute here. …

Consumer forum asks bank to compensate Mumbai doctor for losing her cheque of Rs 93,299

Mid-day.com
19-Dec-2016
District Consumer Forum directs bank to compensate doctor for losing her cheque, because of which she lost an opportunity to rent a place for her clinic
A city doctor who lost nearly Rs 90,000 a couple of years ago due to the carelessness of the bank where she had deposited the cheque has finally got relief. The District Consumer Disputes Redressal Forum in Central Mumbai has directed Bank of India’s Parel branch to compensate Dr Urmila Dhupkar, a Parel resident, for losing her cheque of Rs 93,299, because of which she lost the opportunity to rent a place for opening her clinic. …    

Consumer ForumSupreme Court to lay down guidelines for post-operative medical care

Hindustanteims.com 
Aug 19, 2016
In the wake of increasing numbers of medical negligence complaints against private hospitals, the Supreme Court has decided to lay down guidelines to be followed during operations and post-operative care. A bench headed by Justice Dipak Misra issued notices to the Centre, Medical Council of India and all state health secretaries after it was told no proper care is taken by hospital staff to save critically ill patients after they are operated. …

Consumer forum directs firm to pay Rs13.5 lakh to widow

Tribuneindia.com
Amritsar, July 10, 2016
The District Consumer Disputes Redressal Forum has directed a private insurance company to pay Rs.13,50,000 to the widow of a person, who died eight days after purchasing the policy. …

Indian currency
(Pixabay Image)

Man gets Rs 100 per day compensation for banks’ deficient

Hindustanteims.com
Jun 14, 2016
A consumer court in Thane has ordered the Union Bank of India branch at Dombivali and Punjab National Bank at Jaunpur in Uttar Pradesh to pay a compensation of Rs 100 per day from June 7, 2014 to a complainant for deficiency in services. …

Social Media (Pixabay Image)
Social Media (Pixabay Image)

Consumer complaint? Courts aside, social media’s the new activism forum

Hindustantimes.com  
Apr 18, 2016
The best bet for a swift response over a faulty product or service is to drag it to social media — the people’s court in this digital age — and share it extensively and force the brand to take notice. …

Consumer forum slaps Southern Railway with Rs 30,000 fine 

Timesofindia.indiatimes.com
Apr 15, 2016
CHENNAI: A consumer forum in Chennai has slapped Southern Railway with a fine of Rs 30,000 for wrongly fining a couple for ticketless travel.
Thendral Kumar and Saranya Thendral Kumar said they were travelling in a first class ticket in Rockfort Express from Trichy to Egmore on September 6, 2013. …

Train
Representational Image

Panel fines S Rly Rs15k for allowing unreserved travel   

Timesofindia.indiatimes.com 
Mar 30, 2016  
Chennai: A consumer forum has slapped Southern Railway with a fine of Rs 15,000 for allowing unreserved passengers to travel by a reserved coach. A Srinivasan of Hasthinapuram said he and his wife – both senior citizens – were travelling by the Sanghamaitra Express from Bengaluru to Chennai Central in a sleeper class coach on February 24, 2015. …

Food Tray
Representative Image

Failure to provide veg food trays to 2 children costs Railway Rs 15,000   

Indianexpress.com   
March 07, 2016
Jagjit Singh, 47, a resident of Mohali, was travelling along with his family.
Not providing vegetarian food trays to two children travelling by Kalka Shatabdi has cost the Northern Railway as the consumer court has directed it to pay a compensation of Rs 15,000, including the cost of litigation, to the complainant….

Running Train
(Pixabay Image)

Pay Rs 64,000 to woman robbed on train to Vapi, Mumbai consumer forum tells Western Railway   

Timesofindia.indiatimes.com
Jan 19, 2016
MUMBAI: In a rare instance, a consumer forum has ordered the Western Railway to pay a compensation of Rs 64,000 to a Valsad woman and her four-year-old son after they were robbed at knifepoint in the first-class compartment of the Vapi passenger train as it left Bandra station in 2014. …

Can’t give beyond 45 days for replying to complaint in consumer cases: Supreme Court   

Indianexpress.com
December 9, 2015
On receiving the complaint, the court said, the opposite party is required to be given notice directing him to give his version within 30 days.
In what will help speed up decisions in consumer cases, Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. …
More: LANDMARK JUDGEMENT – Sec. 13(2)(a) of the Consumer Protection Act, 1986 – Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. The court said this period cannot be extended under any circumstances. – SC Judgment dated 04.12.2015 – New India Assurance Co. Ltd. Vs. Hilli Multipurpose Cold Storage Pvt. Ltd.  >>> Supreme Court Judgments

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