Home » Consumer Rights » CONSUMER FORUM: Consumer forum fines CPWD; Insurance firm penalised for delay in settling claim; ‘Lender can’t seize vehicle without prior notice’ …

CONSUMER FORUM: Consumer forum fines CPWD; Insurance firm penalised for delay in settling claim; ‘Lender can’t seize vehicle without prior notice’ …

Consumer forum fines CPWD
Insurance firm penalised for delay in settling claim
‘Lender can’t seize vehicle without prior notice’
Bengaluru: Woman loses hair, salon told to pay Rs 31,000 for botched treatment
Park-facing plot holder gets relief from consumer forum
Bank asked to pay ₹1 lakh penalty to loanee
More …

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LANDMARK JUDGEMENT – Sec. 13(2)(a) of the Consumer Protection Act, 1986 – Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. The court said this period cannot be extended under any circumstances. – SC Judgment dated 04.12.2015 – New India Assurance Co. Ltd. Vs. Hilli Multipurpose Cold Storage Pvt. Ltd. >>> Supreme Court Judgments

Consumer forum fines CPWD

THE HANS INDIA
Jul 13,2018
New Delhi: A consumer court here has held the Central Public Works Department (CPWD) guilty of “deficiency in service” for not providing garbage bins in a government residential colony.
The consumer forum, New Delhi district, headed by president Arun Kumar Arya, slapped a fine of Rs 5,000 on the CPWD, a premier central government authority in-charge of public sector works, while directing it to immediately provide three dustbins to the complainant. …

Gavel
(Representative Photo)

Insurance firm penalised for delay in settling claim

Tribuneindia.com
April 9, 2018
The district consumer forum here has ordered an insurance firm to pay Rs 8.40 lakh to a customer for not paying the claim amount for three years. A three-wheeler, insured by a firm, had met with an accident in 2015. It had caught fire with it driver losing his life due to burns. However, even after three years, the company did not pay the claim, which was calculated by its surveyor. …

‘Lender can’t seize vehicle without prior notice’

Timesofindia.indiatimes.com
Apr 8, 2018
NEW DELHI: A finance company cannot forcibly take possession of a vehicle for non-payment of dues without sending a notice to the borrower, country’s apex consumer commission has said.
The National Consumer Disputes Redressal Commission (NCRDC) on Friday ordered a private finance company to pay Rs 80,000 to the borrower whose tractor was seized by the company in January, 2011 for alleged non-payment of dues. …

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Bengaluru: Woman loses hair, salon told to pay Rs 31,000 for botched treatment

Timesofindia.indiatimes.com
Mar 23, 2018
BENGALURU: After a hair smoothening procedure went awry, a Bengaluru woman sued cosmetics giant L’Oreal and a Jayanagar salon demanding a compensation of over Rs 15 lakh for causing loss of hair as well her dignity. Ruling in her favour, a city consumer forum last week asked Cut the Crap Unisex Salon and Spa to pay her Rs 31,000, but dismissed the case against L’Oreal India Private Ltd. …

Park-facing plot holder gets relief from consumer forum

Tribuneindia.com
March 22, 2018
Even though the Jalandhar Improvement Trust (JIT) remains mired in several litigations against it over the issues of delayed possession of plots and flats under its various housing schemes, it has now been penalised by the District Consumer Disputes Redressal Forum for a much more serious violation. …

Bank asked to pay ₹1 lakh penalty to loanee

Thehindu.com
March 17, 2018
A consumer forum has directed Bank Of India to pay compensation of ₹1 lakh to a Moti Nagar resident for not returning agricultural land title deeds deposited as security for a loan.
The complainant, V. Arun Jyothi (50) repaid the loan in 2011 and asked for the documents, but a bank representative had told them they were “safe, but not traceable”. …

Shot in the arm for rat bite victim

Telegraphindia.com
Mar 17, 2018
Ranchi: Jharkhand State Consumer Disputes Redressal Commission has dismissed an appeal by South Eastern Railway that challenged the district consumer forum’s order of Rs 1 lakh compensation to a passenger who was bitten by rats in the first class coach of Hatia-Howrah Express.
Dismissing the appeal on March 5, the commission, presided over by Justice Tapen Sen, topped the compensation with an additional penalty of Rs 25,000 for the “unwarranted sufferings” of retired SAIL chief engineer P.C. Sinha. …

Uttarakhand lab asked to pay woman Rs 10 lakh for wrong cancer report

Hindustantimes.com
Mar 17, 2018
A Dehradun-based pathological laboratory was asked to pay Rs 10 lakh with interest to a woman, who was wrongly diagnosed with breast cancer.
The Uttarakhand state consumer disputes redressal commission on Friday found Ahuja Pathology and Imagine Centre guilty of medical negligence. …

State Bank Atm
Representational photo

Nagpur Consumer Forum penalises SBI for sending recovery notice after loan settlement

Moneylife.in
01 March 2018
In a significant decision, the Nagpur District Consumer Forum has asked State Bank of India (SBI) to pay compensation to a customer for sending loan recovery notice for a loan that was already repaid.
“This decision will have long lasting impact on banks for sending recovery notices even after loan was paid and paying no heed to requests of the consumers. The Consumer Forum found deficiency in service by SBI and directed bank to pay Rs5,000 towards mental harassment and Rs2,500 as litigation costs to the consumer,” says Advocate Mahendra Limaye, who represented the customer. …

Consumer forum fines Britannia for biscuits packet with less weight

India.com
February 28, 2018
Ahmedabad, Feb 28 (PTI) A consumer court here has slapped a Rs 25,000 fine on Britannia Industries for selling biscuit packets weighing less than what was printed on them.
The Ahmedabad branch of Consumer Dispute Redressal Forum also asked the company to deposit the amount with the Consumer Welfare Fund. …

Consumer argues own case, wins against Reliance Communication Ltd

Newindianexpress.com
24th February 2018
HYDERABAD: Vexed with repeated e-mails and telephonic intimations and complaints to have seamless telecommunication services on his mobile in Gulf countries, a Hyderabad-based businessman has won his own case for the second time at the Rangareddy District Consumer Forum. Standing as a ‘party-in-person’, a person who does not take legal aid from a legal counsel, Kamal Khandelwal, an MBA and LLB graduate, won his case against Reliance Communication Ltd (RCom) for failing to activate his mobile number when he was in Dubai. …

Senior citizen loses Rs 10 lakh to hackers, court orders bank to refund amount

Timesofindia.indiatimes.com
Dec 25, 2017
BENGALURU: An elderly Bengalurean who fell prey to hackers and lost Rs 10 lakh from his Axis Bank account was at his wit’s end when the bank refused to help him track the fraud. Finally, it took a city consumer court to cite an RBI mandate and come to the senior citizen’s rescue. On December 16, the court ordered the bank to fully refund the lost amount and also pay for the complainant’s court expenses. …

Parking
Representational Photo

Housing society fined, told it must give resident parking slot

Timesofindia.indiatimes.com
Nov 4, 2017
MUMBAI: A Chembur housing society that had denied a resident parking space claiming that no slots were available has been asked to pay compensation of Rs 1 lakh to the complainant and allot parking space. …

Chocolates
Representative Image

Cadbury fined Rs 50,000 for chocolates with bugs

Timesofindia.indiatimes.com
Oct 26, 2017
GUNTUR: Mondelez India Foods Private Ltd, the parent company of Cadbury India, was fined by the Consumer Forum of Guntur for supplying bacteria-contaminated chocolates to a consumer. Apart from paying a penalty of Rs 50,000 for causing mental agony, Mondelez has also been ordered to pay Rs 5,000 to the complainant, Darla Anupama. …

Insurer can’t deny claim on grounds of delayed filing, says Supreme Court

Timesofindia.indiatimes.com
Oct 8, 2017
NEW DELHI: The Supreme Court has ruled that insurance claims cannot be denied to a person merely on the grounds of delay in filing the claim, holding that “mechanical” denials on technical bases will cause people to lose confidence in the industry.
A bench of Justice R K Agrawal and Justice S Abdul Nazeer set aside the verdicts of various consumer courts, including the National Consumer Disputes Redressal Commission (NCDRC), which had ruled that insurance companies could deny the benefit of cover for delay in filing the claims …

car
Pixabay image used for representational purpose only.

Unlocked car no grounds to reject theft claim, insurer made to pay

Timesofindia.indiatimes.com
Sep 29, 2017
MUMBAI: A consumer forum has ruled against an insurance company that rejected a car theft claim on the grounds that the driver left the vehicle unlocked while visiting a washroom for a few minutes.
The forum has ordered the insurance company to pay Rs 5.22 lakh, along with a compensation of Rs 40,000, to the owner of a Skoda car stolen from a heavily secured and guarded Marine Lines building in 2012. …

SBI, PNB asked to pay compensation to customer

Newsindianexpress.com 
09th September 2017
HYDERABAD: The case in which a nationalised bank was ordered to pay compensation to one of its customers after his cheque got encashed by someone else proves that even the cheque drop boxes in banks are not safe.The District Consumer Forum passed the order after a businessman found that his cheque was stolen and encashed by a miscreant.The negligence shown by State Bank of India (SBI) in failing to safeguard the drop box and Punjab National Bank (PNB) in recognising a forged cheque presented by the miscreant was taken up before the District Consumer Disputes Redressal Forum-III, Hyderabad, by the businessman. …

Gavel
(Representative Photo)

Consumer forum to SBI: Return land documents

Timesofindia.indiatimes.com
Jul 14, 2017,
KOCHI: The state consumer forum has upheld the district consumer forum’s order directing the State Bank of India to return the land documents of a Muvattupuzha native as the consumer has already repaid the whole loan amount.
As per the complaint of Thomas, he took a Rs 4 lakh loan on August 31, 2005 which was supposed to be repaid in 60 installments of Rs 8,645 each. He paid back Rs 5.18 lakh by September 11, 2011. After the loan’s closure, he approached the bank for the title deed but the bank demanded Rs 34,020 in addition to the amount he had paid. …

Gavel
(Representative Photo)

Forum asks railways to pay Rs 15,000 for toilet without water

Timesofindia.indiatimes.com
Feb 27, 2017
CHENNAI: A consumers’ forum, pulling a switch on the railways’ train of thought regarding its “service motives and customer-centric attitude”, fined the state-owned organisation Rs 15,000 for the shoddy state of a toilet on one of its coaches. …

Shops Cannot Say ‘VAT Extra’ On Items Sold On Discount, Rules Consumer Body

Shopping Mall
Shopping Mall (Representational Photo)

Outlookindia.com 
Feb 03, 2017
The apex consumer body has ruled that shops can’t charge extra VAT on items sold on discount price, which is rebate on the MRP that includes all taxes and cess.
The National Consumer Disputes Redressal Commission has held that shops selling goods at 40% discount cannot charge VAT or any other duty on the discounted price as the rebate was on MRP, which includes all taxes and cess as per Section 2(d) of Consumer Goods Act, reported The Times of India. …

Consumer ForumForum asks local body to compensate for lost car

Timesofindia.indiatimes.com
Jan 15, 2017
Nashik: The local consumer forum’s decision to hold parking facilitator Trimbak Municipal Council responsible for a lost vehicle may soon make institutions more responsible towards vehicles parks on their premises.
The decision is also likely to bring to fore the benefits of orderly parking of vehicles. The three-member forum stated in its order: “…since the vehicle was parked in the parking facility created by the council and a parking ticket was issued to the consumer, it becomes the responsibility of the facilitator till the owner returns. Hence we conclude that the council has to compensate for the value of the vehicle that has not been found till date.” …

Education not commodity, student not consumer: Consumer forum

Timesofindia.indiatimes.com 
Jan 15, 2017
NEW DELHI: A youth’s plea against an institute for allegedly not providing him with an internship or job as promised at the time of admission, has been rejected by a consumer forum here which observed that “education is not a commodity”.
A Delhi District Consumer Disputes Redressal Forum (West) rejected the plea of the youth who sought refund of the Rs 3.52 lakh fee paid by him to pursue PG Diploma in Event Management and Public Relations at a private institute here. …

Can’t give beyond 45 days for replying to complaint in consumer cases: Supreme Court   

Indianexpress.com
December 9, 2015
On receiving the complaint, the court said, the opposite party is required to be given notice directing him to give his version within 30 days.
In what will help speed up decisions in consumer cases, Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. …
More: LANDMARK JUDGEMENT – Sec. 13(2)(a) of the Consumer Protection Act, 1986 – Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. The court said this period cannot be extended under any circumstances. – SC Judgment dated 04.12.2015 – New India Assurance Co. Ltd. Vs. Hilli Multipurpose Cold Storage Pvt. Ltd.  >>> Supreme Court Judgments

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