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CONSUMER RIGHTS: National consumer helpline number to be integrated with WhatsApp …


National consumer helpline number to be integrated with WhatsApp
Railway Can’t Charge Waitlist Passenger, Rule To ‘Usurp’ Fare If Ticket Not Cancelled 30 Mins Before Departure Bad: Chandigarh Consumer Commission
Consumer Forum Asks SBI To Return Rs.5.88 Lakh Lost in Cyber Fraud by a Customer
Online filing of consumer complaints to become mandatory from April 2023
Consumers upset due to working style of e-commerce companies, complaints piled up on helpline
More …


Consumer Rights NewsNational consumer helpline number to be integrated with WhatsApp

New Delhi, March 14 (IANS) The government is working towards integrating the national consumer helpline number (1915) with WhatsApp, which would enable consumers across the country to lodge their complaints against any product or service in an easier manner and would also ensure better tracking of their complaints.
According to official sources, the Consumer Affairs Department is in the process of integrating the consumer helpline number with WhatsApp.
Read more …..

Railway Can’t Charge Waitlist Passenger, Rule To ‘Usurp’ Fare If Ticket Not Cancelled 30 Mins Before Departure Bad: Chandigarh Consumer Commission

Feb 15, 2023
The State Consumer Disputes Redressal Commission at Chandigarh recently frowned upon Railways’ policy to not refund the fare paid by a waitlist passenger, who could not undertake the journey due to non-confirmation of his ticket and failed to cancel it within stipulated 30 minutes period before train departure. Read more …..

Consumer RightsConsumer Forum Asks SBI To Return Rs.5.88 Lakh Lost in Cyber Fraud by a Customer

30 January 2023
Consumer dispute redressal commission, Wardha, has directed the State Bank of India (SBI) to remit Rs.5.88 lakh after it was found that the Bank failed to address the complaint filed by the customer against a cyber-fraudster.
The commission also ordered the Bank to pay Rs.30,000 towards physical and mental harassment and Rs.20,000 towards litigation charges. Satish Lawhale, the complainant in the case, was represented by noted counsel Dr Mahendra Limaye, who regularly appears in consumer matters.
Read more …

GavelOnline filing of consumer complaints to become mandatory from April 2023

Nov 29, 2022

Currently, people can file complaints before consumer commissions or courts, both in physically and online mode.

The Central government will make e-filing of consumer complaints mandatory from April 2023, said a senior official, adding that the move is also expected to help in faster redressal of the grievances.
Read more … … 

Consumers upset due to working style of e-commerce companies, complaints piled up on helpline

Sep 09, 2022
E-commerce: Of the total complaints received on the National Consumer Helpline during January-August, 2022, 48 per cent were against e-commerce companies. Significantly, this figure was only eight percent in 2019. “There are a large number of complaints against e-commerce companies,” consumer affairs secretary Rohit Kumar Singh told reporters here. The e-commerce sector accounted for 48 per cent of the total complaints registered on the national consumer helpline. “This shows that e-commerce companies are not treating consumers well,” he said.

Gold bars - pixabay
Image used for representational purpose only.

Shoppers Stop told to pay for missing gold

Consumer Commission orders firm to refund Rs 1.53 lakh with 18% interest to customer
25th June 2022

HYDERABAD:  The Telangana State Consumer Disputes Redressal Commission on Friday upheld the judgment of District Consumer Disputes Redressal Commission, Hyderabad-I, which asked Shoppers Stop to refund Rs.1.53 lakh with 18% interest plus Rs.50,000 compensation for cheating and causing mental agony to a customer. D Ravi Chandra, a resident of Parkal, had ordered five tolas of 999 purity (99.9%) gold for Rs.1,53,091 through the Shoppers Stop website on December 17, 2016.
Read more …

Ice cream
Representative Photo

Mumbai: Restaurant Slapped With Rs 2 Lakh Fine For Taking Rs 10 More From Customer

Aug 26, 2020
Restaurant had told customer Rs10 over the MRP on pack of ice cream was ‘cooling charges’
Overcharging for an ice cream pack has left a bitter taste for a Mumbai Central-based restaurant, Shagun Veg Restaurant, that charged Rs 10 over the Maximum Retail Price (MRP) five years ago and has now been fined Rs 2 lakh and ordered to pay Rs 15,000 to the complainant as compensation. Read more …

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Air India asked to pay Rs 47k for serving non-vegetarian food to Mohali couple

Punjab consumer commission has asked Air India to pay Rs 40,000 as compensation to a Mohali couple as a penalty for serving them non-veg meal and Rs 7,000 as legal expenses.
Sep 24, 2019
Air India penalised for serving non-veg food to Mohali couple
Serving non-veg to passenger who wanted veg meal a sin in the eyes of God: Consumer commission
The airline has hurt religious sentiments of passenger: Consumer commission …

GavelSupreme Court upholds homebuyers’ rights as financial creditors under IBC

Aug 09, 2019
In a major win for home buyers, the Supreme Court on August 9 upheld the amendment in the Insolvency and Bankruptcy Code that confers them the status of financial creditors.
This means that home buyers will be treated at par with banks and institutional creditors, and will be given priority while recovering dues from bankrupt or insolvent real estate companies. …

Hosp fined after doc fails to spot fractures

15th November, 2018
AHMEDABAD: A consumer court has fined a city-based hospital because its doctor was unable to spot fractures suffered by an accident victim and discharged him after two hours in hospital. He was rushed to Sanjivani hospital in an ambulance, where Dr Amit Agrawal treated him. …

(Representative Photo)

Duped? Move consumer court for a nominal fee

Nov 13, 2018
You bought an expensive gown in a fancy package for your daughter’s birthday. You come home and uncover the package only to find out that the box contains a defective gown.
Or you booked a flat in an adjoining upcoming building project as part of preparation for your son’s marriage. …

Representational Image

Student is a consumer, can file complaint

Times of India
Nov 12, 2018
Aditya was a student studying in Oberoi International School, Goregaon. As the school had refused to allow him to appear for his exams, his mother filed a complaint before the Mumbai Suburban District Consumer Forum …

Arbitration clause won’t curtail consumer rights: Supreme Court

05th March 2018
NEW DELHI: Keeping in mind the interest of consumers, especially home buyers, the Supreme Court has affirmed a ruling that arbitration agreements cannot curtail the jurisdiction of the consumer forum. A bench of Justices Adarsh K Goel and Uday U Lalit has upheld the National Consumer Disputes Redressal Commission’s judgment, which stated that despite an arbitration clause in the homebuyers’ agreements with real estate firms, consumers could still knock on the doors of consumer fora to seek quick redressal. …

Hospital Emergency
Hospital Emergency (Representational Photo)

Lack of proper records hits medical negligence lawsuits

Jul 08, 2016, Visakhapatnam
Despite increasing access to consumer forums and growing awareness among the public, victims of medical negligence and their relatives are often left in a quandary as to who they can approach for justice. The few who approach the consumer court or civil court, struggle to provide evidence for their allegations due to improperly maintained medical records. …

AIIMS, New Delhi
AIIMS, New Delhi

AIIMS to pay Rs 25 lakh for negligence

Mar 24, 2016
Holding the All India Institute of Medical Sciences (AIIMS) responsible for negligence, the National Consumer Disputes Redressal Commission (NCDRC) asked it to pay Rs 25 lakh in compensation to the kin of a cardiac patient who died after being “tossed like a chattel”. …

Court OrdersHDFC Bank has no love and respect for India: NCDRC

March 13, 2016
New Delhi: The HDFC Bank “has got no love and respect for India” as it put the country’s reputation at stake by not activating a debit card of a couple “trapped in a foreign country”, the apex consumer court has said. …

Food Tray
Representative Image

Failure to provide veg food trays to 2 children costs Railway Rs 15,000

March 07, 2016
Jagjit Singh, 47, a resident of Mohali, was travelling along with his family.
Not providing vegetarian food trays to two children travelling by Kalka Shatabdi has cost the Northern Railway as the consumer court has directed it to pay a compensation of Rs 15,000, including the cost of litigation, to the complainant….

Cup of Coffee
(Pixabay Image)

Refund Rs 466, pay Rs 10,000 relief, CCD (Cafe Coffee Day) told

Mohali, February 29, 2016
The District Consumer Disputes Redressal Forum here has directed Cafe Coffee Day (CCD) to refund Rs 466 to a Chandigarh resident along with interest at 9 per cent and pay a lump sum compensation of Rs.10,000 for mental agony, harassment and cost of litigation. …

Running Train
(Pixabay Image)

Pay Rs 64,000 to woman robbed on train to Vapi, Mumbai consumer forum tells Western Railway

Jan 19, 2016
MUMBAI: In a rare instance, a consumer forum has ordered the Western Railway to pay a compensation of Rs 64,000 to a Valsad woman and her four-year-old son after they were robbed at knifepoint in the first-class compartment of the Vapi passenger train as it left Bandra station in 2014. …

Can’t give beyond 45 days for replying to complaint in consumer cases: Supreme Court

December 9, 2015
On receiving the complaint, the court said, the opposite party is required to be given notice directing him to give his version within 30 days.
In what will help speed up decisions in consumer cases, Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. …
More: LANDMARK JUDGEMENT – Sec. 13(2)(a) of the Consumer Protection Act, 1986 – Supreme Court has ruled that a party will not get more than 45 days for replying to a complaint in a consumer forum. The court said this period cannot be extended under any circumstances. – SC Judgment dated 04.12.2015 – New India Assurance Co. Ltd. Vs. Hilli Multipurpose Cold Storage Pvt. Ltd.  >>> Supreme Court Judgments

Consumer Forum penalises private bank for deficiency in service

November 21, 0215
The District Consumer Disputes Redressal Forum has found HDFC Bank Ltd deficient in service and directed it to pay a compensation of Rs 25,000, including litigation costs, for mental agony and harassment caused to the complainants in a draft case. …

Consumer court awards Rs 15 lakh to Emami’s Fair and Handsome user for ‘psychological’ harm

Nov 09, 2015
Amity Law School student Paras Jain recovered Rs 15 lakh in damages from India’s first and biggest fairness cream brand Emami, for causing psychological hardship to his brother Nikhil Jain, through its allegedly false claims of fairness, reported The Telegraph. …

World Tourism Day
The Minister of State for Culture (Independent Charge), Tourism (Independent Charge) and Civil Aviation, Dr. Mahesh Sharma releasing the “Discover India” fares of Air India & other Airlines, on the occasion of World Tourism Day on the Topic of “One Billion Tourist One Billion Opportunities”, in New Delhi on September 27, 2015. The Secretary of Tourism, Shri Vinod Zutshi and other dignitaries are also seen. (Image Courtesy: pib website)

Air India fined for offloading passenger

Sep 28, 2015
Offloading a passenger due to overbooking has cost Air India Rs. 50,000 with a consumer forum holding that the airlines did it for commercial gains. …

Airlines fined Rs 55,000 for losing baggage 7 years ago

Sep 7, 2015
CHENNAI: The state consumer commission has slapped Emirates Airlines with a fine of 55,000 for losing the baggage of a passenger about seven years ago, and said, payment of damages could not be restricted to the terms of any act, as “there is no bar to grant justifiable compensation for causing mental agony.” …

Kingfisher fined for ‘duping’ flyers to take low-cost flight   Timesofindia.indiatimes.com
Apr 15, 2015
MUMBAI: The problems don’t seem to be ending for Vijay Mallya. Sending a strong signal to all airlines, the National Consumer Disputes Redressal Commission on Thursday ordered the defunct Kingfisher Airlines to deposit Rs 25 lakh in the Consumer Welfare Fund of the Government of India as fine. …

Pay compensation for poor stitching, forum tells tailor   Timesofindia.indiatimes.com
Apr 14, 2015
INDORE: District Consumer Dispute Redressal Forum ordered a tailor and a garment shopkeeper to compensate a consumer for goofing up in stitching a school dress of complainant’s daughter. …

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